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Customer Success Analyst, Software, Cyber Security

2020-02-05 13:17:112020-03-03 NDK InfoSec
Location Kent
Area Kent, England Kent
Sector Computer SoftwareManaged Service ProvidersTechnologyConsultancy Cyber Security Information Security
Salary £30k
Start Date
Advertiser remoteapi
Telephone 02036939822
Job Ref csa
Job Views 165
Description
Customer Success Analyst, Software, Cyber Security
A cyber security software company with a global presence are looking for a Customer Success Analyst to be responsible for managing and developing positive relationships with their global customer base.
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This is a fantastic opportunity for a customer-centric IT Support Analyst or Customer Service Analyst within the software sector to join a global cyber security software company as they continue to grow on a global scale.
Key Responsibilities
  • Assist new and existing customers with the adoption of software products
  • Deliver high levels of customer satisfaction to ensure software products are utilised to their full potential
  • Work with customers to manage and solve functional/technical issues
  • Develop case studies and insight for future product development
  • Identify new business opportunities
Required Skills and Qualifications
  • Exceptional communication skills with a “can do” attitude.
  • Problem solving skills
  • Excellent customer service skills
  • Strong attention to detail
  • A background in Technical Support or Customer Software support would be desirable
  • Experience or interest in Cyber Security or Data Security would be desirable
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